JD Power car satisfaction survey per l?Inghilterra nel 2003
Per chi volesse ulteriori informazioni :
http://www.whatcar.com/default.asp?a=news&b=story&makeref=&modelref=&cat=2&article=1905 Come al solito le migliori sono le giapponesi ed in questa inchiesta la peggiore risulta la VW SHARAN.
Il gruppo FIAT comunque non esce fuori molto bene
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www.whatcar.comIf you read one report on motoring this year, make it this one. JD Power is the most comprehensive, most rigorous and highly respected customer satisfaction survey there is.
This is the second year What Car? has teamed up with JD Power to publish verdicts from you, the motoring public. For the 2003 Customer Satisfaction Index, JD Power contacted over 24,000 owners of cars registered between September 2000 and August 2001 (X- and Y-registered).
By the time that JD Power asked each customer for the low-down on their car, they?d owned it for around two years and driven, on average, 20,500 miles. That?s an incredible 492 million miles of driving experience distilled over the next few pages.
In other words, that?s more than enough to form some strong opinions, both good and bad, about every aspect of a car. So we?re able to bring you the owners? verdict on everything from reliability and dealer service to running costs and ride and handling.
This year?s survey covers 138 individual models and the results are divided by category, but we?ve also given awards to the top overall performers.
The 2003 JD Power Customer Satisfaction Index is based on the combined wisdom of 24,255 car owners in the UK.
JD Power uses a variety of sources to be sure that it hears from a representative cross-section of owners, not just enthusiasts or those with an axe to grind.
To ensure that the results compare like with like, only owners of cars registered within a one-year time frame are invited to complete the survey.
Every owner completes an eight-page survey containing over 100 questions. There are detailed sections covering what goes wrong and how often, what drivers like and dislike about their car, the service from dealers and the car?s running costs. Scores are given from one to 10, with one as ?unacceptable? and 10 as ?outstanding?.
These scores are then collated by JD Power to produce the Customer Satisfaction Index. Any car that generates fewer than 50 complete surveys is not shown in the results (although they do contribute to the ranking of manufacturers). Any less isn?t enough to guarantee a representative sample, and might skew the results, which is why there?s only one Lexus included.
JD Power?s expert team then converts these thousands of questions and answers into five ratings from poor to very good across eight categories. These cover mechanical, interior and exterior problems, owners? opinions on the style of the car as well as the practicality and comfort afforded by the cabin, an appraisal of how well the dealer network measures up and an assessment of running costs.
1 HONDA LOGO
2 TOYOTA YARIS
3 LEXUS IS200
4 JAGUAR XJ SERIES
5 SMART CITY-COUPE/CABRIOLET
6 TOYOTA COROLLA
7= SKODA OCTAVIA
7= TOYOTA RAV4
9 BMW 3-SERIES
10= BMW 5-SERIES
10 SKODA FABIA
12 SUBARU LEGACY
13= HONDA CIVIC
13 MAZDA 626
15 TOYOTA MR2
16= DAIHATSU SIRION
16 TOYOTA AVENSIS
18 SUZUKI IGNIS
19 SAAB 9-5
20 MITSUBISHI GALANT
21 SUBARU FORESTER
22 MERCEDES-BENZ E-CLASS
23= HONDA ACCORD
23 HYUNDAI ELANTRA
25= AUDI A6
25 ROVER 75
27= MAZDA PREMACY
27 VOLVO S60
29= HONDA CR-V
29 MAZDA DEMIO
29 MAZDA 323
32= FORD FOCUS
32 HONDA HR-V
34 TOYOTA CELICA
35= AUDI A2
35 AUDI A4
35 JAGUAR S-TYPE
38= FORD KA
38 NISSAN ALMERA TINO
38 MERCEDES-BENZ C-CLASS
41 VOLKSWAGEN BORA
42 AUDI A3
43= JAGUAR X-TYPE
43 MITSUBISHI SPACE STAR
45= MERCEDES-BENZ SLK
45 SAAB 9-3
45 VOLVO S80
48= NISSAN ALMERA
48 VAUXHALL AGILA
48 VOLKSWAGEN GOLF
51 NISSAN MICRA
52= MAZDA MX-5
52 MERCEDES-BENZ CLK
52 SUZUKI WAGON R+
52 VOLVO S40
56= HYUNDAI AMICA
56 VOLKSWAGEN POLO
58= PEUGEOT 306
58 VAUXHALL CORSA
60 VOLKSWAGEN LUPO
61= SKODA FELICIA
61 VAUXHALL ASTRA
63= SUBARU IMPREZA
63 VAUXHALL ZAFIRA
63 VOLKSWAGEN PASSAT
66= PROTON WIRA
66 SEAT LEON
68= FORD FIESTA
68 FORD PUMA
68 RENAULT SCENIC
68 VOLVO V40
72 CITROEN XANTIA
73 VOLVO V70
74= AUDI TT
74 NISSAN PRIMERA
74 SUZUKI SWIFT
77= ALFA ROMEO 147
77 VAUXHALL OMEGA
79 SEAT ALHAMBRA
80= CITROEN BERLINGO
80 FORD ESCORT
82= RENAULT CLIO
82 RENAULT KANGOO
82 RENAULT MEGANE
85= HYUNDAI ACCENT
85 KIA SHUMA
85 MITSUBISHI CARISMA
85 SEAT AROSA
89= CITROEN XSARA
89 DAEWOO LEGANZA
89 HYUNDAI COUPE
92 DAEWOO MATIZ
93= CHRYSLER PT CRUISER
93 FORD COUGAR
93 MERCEDES-BENZ A-CLASS
96= KIA CARENS
96 MITSUBISHI SHOGUN
96 PEUGEOT 106
96 ROVER 45
96 VOLKSWAGEN BEETLE
101 ROVER 25
102= CITROEN XSARA PICASSO
102 FORD MONDEO
104= CITROEN C5
104 SUZUKI GRAND VITARA
106= CITROEN SAXO
106 KIA SEDONA
108 DAEWOO TACUMA
109= HYUNDAI TRAJET
109 PEUGEOT 206
109 PEUGEOT 406
109 SUZUKI JIMNY
113 FIAT MULTIPLA
114 SEAT IBIZA
115 RENAULT LAGUNA
116 NISSAN TERRANO II
117= CHRYSLER NEON
117 DAEWOO NUBIRA
119 SUZUKI ALTO
120= FIAT SEICENTO
120 VAUXHALL FRONTERA
122= DAEWOO LANOS
122 LAND ROVER DISCOVERY
124= FIAT BRAVA
124 FIAT MAREA
124 MERCEDES-BENZ M-CLASS
124 VAUXHALL VECTRA
128 KIA SPORTAGE
129 PEUGEOT 307
130 LAND ROVER FREELANDER
131 FIAT BRAVO
132= FIAT PUNTO
132 RENAULT ESPACE
134 FORD GALAXY
135 MGF
136 ALFA ROMEO 156
137 CHRYSLER VOYAGER/GRAND VOYAGER
138 VOLKSWAGEN SHARAN
Gold Award
LEXUS
This is only the third year that Lexus has appeared in the JD Power Survey. That?s because in previous years the numbers were too small to form a representative sample. But as the number of owners responding to the survey has grown, it?s become clear that Lexus sets the standard for customer satisfaction which the competition must strive to match.
Only one model appears in the overall league table, the IS200 compact executive, and it finishes third in the standings. Other Lexus models, which are too few and far between to appear in the results themselves but which still deliver an exceptionally satisfying ownership experience, also contribute to this superb result.
What is it that Lexus does better than anyone else? For one thing, reliability is a given. For another, dealers really take the time to look after their customers.
This is all worthy, sensible stuff, but those aren?t the only reasons Lexus performs so impressively. Owners love the cars, giving strong scores for their style, interior quality and the way they drive. It?s going to take an exceptional set of scores to knock Lexus off the top spot. In fact, the car maker which comes closest to achieving that feat this year is the brand?s parent company, Toyota.
Silver Award
TOYOTA
Toyota may not have produced the highest-placed model in the survey this year (that honour goes to Honda?s Logo), but it posts the most impressive set of results from any mainstream brand. There are three Toyotas in the top 10. Even the company?s lowest-placed model, the Celica coupé, finishes a commendable 34th in the standings.
Of these cars, last year?s top car, the Yaris supermini, leads the way again this year, in second spot. The old-shape Corolla small hatch isn?t far behind in sixth, with the RAV4 beating all other 4x4s and finishing in seventh place.
The reasons for such strong scores are much the same: whichever Toyota you choose, the owners questioned report that dealers are efficient and courteous, running costs are kept in check, and hardly anything ever goes wrong. Respondents found their Toyotas appealing to drive and own, too.
Bronze Award
BMW
This year BMW takes over from Skoda as the top European brand, finishing in third place.
Two models in the top 10 secure the German company this impressive finish. The 3-series compact executive just outpoints its bigger brother, the 5-series. Significantly, these two also finish comfortably ahead of rivals from the likes of Audi and Mercedes.
BMW has the sensible bases covered. The cars deliver respectable reliability and, by the standard of prestige cars, don?t cost the earth to fuel, insure and service. Dealers keep the owners happy with impressive levels of customer care. The driving experience and the interior also have owners smiling.
Most Improved
FORD
JD Power doesn?t just reward the very best in the motor industry. There?s also a gong each year for the most improved car maker in the survey. In 2003, that honour falls to Ford.
Last year, Ford didn?t have one car in the top 50. This year its best-placed model, the Focus, finished 32nd.
Other models also take a significant step in the right direction. While the Ford Ka finished 96th last time around, it now takes 38th spot. The Mondeo climbs from 115th to 102nd, while the Cougar leaps from 137th to 93rd.
There?s still a long way to go before Ford can challenge the very best, but such dramatic improvements give ample cause for optimism, especially if other models can emulate the appeal of the Focus small hatch.
Decent reliability helped the Focus to its strong finish, as did modest ownership costs and friendly dealers. High scores for driver appeal, comfort and practicality also played their part. More of the same please, Ford.
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